Dear American Airlines,
I’m done with you. Absolutely done.
Despite my friends constantly badgering, you have been my airline of choice for a good part of the last decade. I defended you when people said they had bad experiences. When friends said that you were “old-fashioned” and “bloated,” I would say, “yes, but they still work. And they’ve gone out of their way to fix any bump in the road I’ve ever had.”
I had every reason to defend you: it’s easy to get to JFK, your prices have been relatively reasonable, you haven’t screwed me over, and when I faced the prospect of getting stuck in O’Hare for a whole day, you gladly changed my reservation - on an award ticket!
But today, we are through. I will never fly your airline again after the announcement you made today.
YOU ARE CHARGING $15 TO CHECK A BAG. A BAG. ONE BAG.
Screw you. If other airlines jump on board this obscene policy, you are to blame. The government has made it illegal for me to carry liquids through security. The only way to get past this is to check a bag.
Do I want to bring a bottle of wine for being a houseguest? $15.
Am I having a bout of extremely dry skin and need to carry a bottle of lotion? $15.
Is my tube of toothpaste 1 ounce too large to get through security? $15.
You say that this will help you cover fuel costs. Heavy planes cost more to operate. In the end, it’s just a big fuck you to your passengers.
If I check a 20-pound bag of luggage and weigh 180 pounds, I pay $15. Yet the 300-pound fat guy wedging me into my seat took a massive backpack, so he pays nothing. He also spent five minutes trying to jam it into the overhead bin, holding up the entire plane by slowing down the boarding process. Oh, and before he got there, it took him ten minutes to shove his backpack through the x-ray machine at security, slowing up the entire airport.
And you want to charge me $15. Each way, by the way. Fuck you. We’re through.
Your Formerly Loyal Customer,
Chris
Posted in On the Road on 5/21/2008 | 24 Comments »